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BuilderDepot FAQ (Frequently Asked Questions)
Suppliers FAQs

The following is the list of the most frequently asked questions. For information about how to contact us, please go to our "Contact us" section.


How much would it cost me to sell my products with BuilderDepot?

BuilderDepot does not charge for selling your products. Actually, there are no set up fees, no ongoing charges, and not even a contract to sign. BuilderDepot makes money like any other retailer.


Who pays the shipping charges?

The customer pays for shipping charges. You may elect to offer free shipping or fixed shipping charges within the continental USA.


How many products can I sell with BuilderDepot?

You can sell all of your products, popular items or not, as we do not have to worry about inventory or floor space for slow moving products. And there is no cost to you.


Who sets the selling price?

BuilderDepot sets the selling prices, or we can work with you to set it. BuilderDepot believes that you know your products best, and therefore, your input is important. BuilderDepot marks up the cost to set the selling price. The only requirement is not to place BuilderDepot at a competitive disadvantage.


How to I get my products in the BuilderDepot system?

BuilderDepot loads your products into the system. BuilderDepot will need your cooperation to supply us with the necessary information about your products.

We need the product name, description, cost, weight, and one (or two) image for each product.

You can enter the products via a browser, or you may prepare the entire list of product in an Excel spreadsheet and upload all the products at once (this is the recommended method if you have hundreds or thousands of products)


How do I get paid?

Once you receive your order details from BuilderDepot, you ship to the Ship-To address provided by the customer, enter the tracking number in the system. You then invoice BuilderDepot. You must be able to Drop-Ship. If this arrangement cannot be worked out, we can make other arrangements. We pay our vendors every 2 weeks via check or ACH.


How about returns?

BuilderDepot offers a 30-day NoQuestion-Asked promise to its customers, and you are expected to comply. The customer pays for the return freight expenses, and the returned product must be in the original carton and in re-saleable condition. You may impose a reasonable re-stocking fee, but you must declare this in your product listings. After the initial 30 days, the product should be covered by the manufacturer warranty, and you are expected to honor your own warranty.


How are the shipping charges calculated?

We use the product's weight and dimensions to compute the shipping charges. Or we can collectively agree on other options such as a fixed charge, or free shipping.


How long after the products are loaded they become available to the customers to buy?

Instantly, once the update is completed. However, it takes another week before your products show on the search engines on the Internet.


How about product images for my products?

Each product can have two images. They can be the same (small and large), or two different images. Just make sure the image file size does not exceed 250 Kbytes (smaller is better, ideally, around 50 Kbytes). Also, the image dimensions should not exceed 350X350 pixels. You can use JPEG, PNG or GIF formats, only


How do I get my product featured on the BuilderDepot home page?

Just send us an email to merchantservice@builderdepot.com to request your product to be featured, give us the model number and the selling price in case it is different than what we have in the system (you may be running a sale or special). If you are running a special for a limited time, you need to tell us when to start, and also when to end the event.


How long has BuilderDepot been in business?

BuilderDepot, Inc. is a California corporation founded in January 2000. The company is privately funded and not affiliated with other companies.


How many clicks a day does BuilderDepot receive?

The BuilderDepot web site receives tens of thousands of clicks per day, and growing.


How does BuilderDepot promote its products?

BuilderDepot leverages all possible marketing and advertising media to promote and sell products. We advertise in trade magazines such as Professional Builder, Professional Remodeler, JobSite magazines, North West Builder, Handyman, TechHome Builder, and others. We also use the Internet by leveraging our partnerships with many search engines and shopping sites who attract millions of visitors per month. Additionally, we use direct mail and email to send information about sales, specials, or just seasonal products selection.


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